Accenture Recruitment | Customer Service New Associate | Mumbai
Accenture Recruitment in Mumbai For Customer Service New Associate. Graduates are eligible top apply for this job. More details regarding Accenture Mumbai Job Openings is given below.
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Company Name: Accenture
Job Location: Mumbai
Job Position: Customer Service New Associate
Experience: 0 to 1 year
Qualification: Any Graduation
What would you do?
- You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
- You will also be responsible for closing the fault and complaints within SLA’s.
- Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support.
What are we looking for?
- Voice Contact Center.
- Customer service – Inbound.
Skill Required:
- Voice – Customer Service.
Roles and Responsibilities:
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
- Your primary interaction is within your own team and your direct supervisor.
- In this role you will be given detailed instructions on all tasks.
- The decisions that you make impact your own work and are closely supervised.
- You will be an individual contributor as a part of a team with a predetermined, narrow scope of work.
- Please note that this role may require you to work in rotational shifts.