Accenture Recruitment | Customer Contact Comms New Associate (0-1 year) | Hyderabad

Accenture Recruitment in Hyderabad For Customer Contact Comms New Associate. Graduates are eligible top apply for this job. More details regarding Accenture Hyderabad Job Openings is given below.

Company Name: Accenture

Job Location: Hyderabad

Role Category: Customer Success

Job Position: Customer Contact Comms New Associate

Experience: 0 to 1 year

Qualification: Any Graduation

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing/resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLAs.
• Candidate who is good in email and chat process, who is good in typing is what is preferred here.
• This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support.
• The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.

What are we looking for?

• Good comms skills.
• Basic Analytical skills.
• Flexible with Rotational shifts.
• Basic knowledge of new age Social media platforms.

Roles and Responsibilities:

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your primary interaction is within your own team and your direct supervisor.
• In this role you will be given detailed instructions on all tasks.
• The decisions that you make impact your own work and are closely supervised.
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work.
• Please note that this role may require you to work in rotational shifts.

Skill Required:

•  Skill Required: Social – Service Desk Non-Voice Support.

How To Apply:

• Registrations are closed

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