Accenture Freshers Recruitment | Non Voice Chat Support | Delhi / NCR, Gurgaon, Noida
Accenture Freshers Recruitment in Delhi/NCR, Gurgaon and Noida For Non Voice Chat Support. Any Graduates are eligible to apply for this job. More details regarding Accenture Freshers Job Openings is given below.
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Company Name: Accenture
Job Location: Delhi/NCR, Gurgaon, Noida
Job Category: BPO
Job Position: Non Voice Chat Support
Salary: Rs. 1,50,000 – 2,50,000/- per annum
Experience: Freshers
Qualification: Any Graduation
Job Description:
- Great opportunity to work in Accenture for Freshers.
Eligibility Criteria:
- Graduation (All Marksheet+Degree).
- Good oral and written communication.
- Comfortable with 24/7 working environment.
Job Responsibilities:
- Communicate with client customers to help resolve the issues being faced.
- Receive, process, and verify the accuracy of orders from customers utilizing the company internal CRM/mainframe systems and customer purchase orders.
- Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
- Access the company internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.
- Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
- Maintain customer records by updating account information.
- Research and identify solutions to software and hardware issues.
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Ask customers targeted questions to quickly understand the root of the problem.
- Track computer system issues through to resolution, within agreed time limits.
- Take clients through a series of actions, chat, until they solved a technical issues.
Perks and Benefits:
- Both side cabs.