Capgemini Hiring Freshers in Bangalore For L1 Support Service Desk On March 2017

Company Name: Capgemini

Job Location: Bangalore

Experience: Freshers

Job Category: IT | Software

Job Position: L1 support – Service Desk

Qualification: Any Graduation

Eligibility Criteria:

• Good IT Knowledge.
• Experience in similar role would be an asset.
• Excellent English language skills both verbal and written.
• Working knowledge of ITSM.
• Working knowledge of MS Excel.
• Comprehension of ITIL methodology.
• Very good communication skills.
• Document administration skills.
• Awareness of service management and knowledge management tools.
• Analytical skills to evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details.

Job Description:

• Keeps the knowledge base updated and optimized, so that the Service Desk analysts are able to work effectively.
• Ensures knowledge is created, authenticated and approved in accordance with the knowledge management process.
• Regular reporting of the knowledge management tool.
• Supporting Service Desk agents by ensuring quality and trainings.
• Ensures high quality of available knowledge, in terms of consistency and technical merit at the same time assure that the available knowledge is fully understandable for all stakeholders – end users, the Service Desk analysts, and support team members.
• Manages the knowledge validation process and update the knowledge base on regular basis.
• Knowledge Manager provides vast knowledge to the Service Desk and help in developing the knowledge on the Service Desk by identifying required training areas.
• Active support in knowledge transfers, maintaining process documentation including work instructions and procedures, maintaining knowledge sharing web-sites like Talent or Capgemini Wiki; active support of the knowledge transfer process, for knowledge being shifted to the Service Desk.
• Support to designing and reengineering processes on Service Desks.
• Prepare weekly\bi-weekly process updates overview.
• Manages the content of end user facing tools (e.g. Talent, Knowledge base).

How To Apply: Apply For This Job.

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