Firstsource Walkin | Voice Process (0-4 years) | Hyderabad

Firstsource Freshers and xperienced Walkin Drive in Hyderabad For Voice Process On 31st October 2026. 10+2, Graduates and Post Graduates are eligible for this walkin drive. More details regarding Firstsource Hyderabad Walkin Drive is given below.

Company Name: Firstsource

Job Location: Hyderabad

Job Type: Walkin

Job Position: Voice Process

No.of Openings: 50

Experience: Freshers/0 to 4 years

Salary: Rs. 3,00,000 – 5,00,000/- per annum

Qualification: 10+2/Graduate/Postgraduate

Job Description:

• Firstsource Solutions is Hiring! We are looking for enthusiastic and customer-focused Customer Support Executives (Voice Process) to join our growing team.
• If you have excellent communication skills and a passion for delivering outstanding customer service, this is a great opportunity to build a rewarding career in a dynamic and fast-paced environment.
• Job Role: Customer Support Associate/Senior Customer Support Associate.
• Work Location: Hyderabad.

Eligibility Criteria:

• Any Undergraduate (10+2)/Graduate/Postgraduate is eligible to apply.
• Freshers and experienced candidates with customer service experience are welcome.
• Excellent verbal English communication skills with a clear and confident voice.
• Strong listening, problem-solving, and customer-handling skills.
• Basic computer knowledge and typing proficiency.
• Willingness and flexibility to work in a 24/7 US rotational shift environment with 2 rotational week-offs.
• Positive attitude with the ability to work in a fast-paced environment.
• Comfortable working 5 days a week from the office with 2 rotational week-offs.

What You’ll Be Doing:

• Handle inbound customer service calls and provide exceptional support to customers.
• Understand customer concerns and provide accurate and timely resolutions.
• Address product, service, billing, and account-related inquiries while maintaining quality standards.
• Ensure adherence to process guidelines, compliance requirements, and customer service protocols.
• Maintain high levels of customer satisfaction through professional and effective communication.
• Meet and exceed performance metrics related to quality, productivity, attendance, and customer experience.
• Accurately document customer interactions and update relevant systems.

Must Carry:

• Updated Resume and a Valid Government-issued ID Proof (Aadhaar Card, PAN Card, Passport, or Driving License).

Compensation & Benefits:

• Industry competitive CTC, One-way cab transportation facility, Performance-based incentive program, Career growth and development opportunities.

Walkin Date: 31st October 2026

Walkin Time: 10.00 AM to 1.00 PM

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