Cognizant Walkin | Voice Process Executive (0-4 years) | Hyderabad

Cognizant Freshers and Experienced Walkin Drive in Hyderabad For Voice Process Executive On 5th August 2026. Graduates and Post Graduates are eligible for this walkin drive. More details regarding Cognizant Hyderabad Freshers Walkin Drive is given below.

Company Name: Cognizant

Job Location: Hyderabad

Job Type: Walkin

Job Category: BPO

Job Position: Voice Process Executive

No.of Openings: 17

Experience: Freshers to 4 Years

Qualification: Graduation, Post Graduation

Job Description:

• We are hiring enthusiastic, customer-focused, and career-oriented individuals for a Customer Support Voice Process role.
• This opportunity is open to both Freshers looking to start their careers and Experienced professionals seeking growth in the customer service industry.
• The ideal candidate should possess excellent English communication skills, strong listening and problem-solving abilities, and a passion for delivering exceptional customer experiences.
• Candidates should be confident in interacting with customers over voice calls while maintaining professionalism and a customer-first approach.
• Shift: Rotational Shifts (24×7 Operations).
• Work Model: Work from Office.
• Work Location: Hyderabad.

Key Responsibilities:

• Handle inbound and/or outbound customer calls professionally.
• Communicate clearly, confidently, and effectively with customers in English.
• Understand customer concerns and provide timely and accurate resolutions.
• Deliver exceptional customer service while ensuring customer satisfaction.
• Accurately document customer interactions and maintain records in company systems.
• Meet quality, productivity, and process performance targets.
• Adhere to company policies, procedures, and compliance requirements.
• Escalate complex issues to the appropriate teams when required.
• Maintain a positive and professional attitude while handling customer interactions.

Eligibility Criteria: Freshers

• All Education documents (SSC, HSC, Graduation Degree).
• Strong verbal and written English communication skills.
• Basic computer knowledge and willingness to learn.

Eligibility Criteria: Experienced Candidates

• 1 – 4 years of experience in Customer Service, Customer Support, BPO, Voice Process, International Voice Process, Content Moderation, or related domains.
• Proven experience handling customer interactions through calls, emails, or chats is preferred.
• Experience working with CRM tools and customer support applications will be an added advantage.

Mandatory Eligibility Requirements:

• Graduation or Postgraduation completed from a recognized institution.
• Must possess all educational documents, including marksheets and degree/provisional certificates.
• Willingness to undergo background verification and document validation processes.
• Comfortable working in rotational shifts, including night shifts.
• Excellent spoken English communication skills are mandatory.

Preferred Candidate Profile:

• Excellent verbal communication and presentation skills.
• Strong customer service orientation.
• Professional attitude and positive work ethic.
• Strong interpersonal and listening skills.
• Customer-focused mindset with effective problem-solving abilities.
• Ability to build rapport and maintain positive customer interactions.
• Quick learner with the ability to adapt to new processes and technologies.
• Strong team player capable of working in a fast-paced environment.
• Demonstrates reliability, accountability, and ownership.

Additional Advantages:

• Prior internship experience in customer service or support.
• Experience in BPO, International Voice Process, Content Moderation.
• Familiarity with CRM tools and ticketing systems.
• Experience supporting global customers.

Documents Required:

• Two copies of their updated resume.
• A valid government-issued photo ID proof.

General Guideline:

• Registrations will be processed on a first-come, first-served basis.
• Participation is limited to the first 350 eligible candidates reporting between 09:00 AM and 11:00 AM.
• Personal laptops, tablets, or other electronic devices are not permitted during the interview process.
• Please carry a mobile charger, as the assessment and interview process may extend throughout the day.
• Applicants must have completed their Graduation or Postgraduation.
• Candidates currently pursuing any educational program will not be considered.
• We are looking for candidates with excellent verbal communication skills and a customer-centric mindset.
• The role operates in a 24×7 work environment, primarily supporting US customers and requires flexibility to work in rotational shifts, including night shifts and rotational week-offs.

Why Join Us?

• Excellent opportunity for both freshers and experienced professionals.
• Comprehensive training and development programs.
• Competitive compensation and benefits.
• Career growth and internal mobility opportunities.
• Dynamic, inclusive, and collaborative work environment.
• Exposure to global customer interactions and industry best practices.
• Opportunity to develop communication, customer management, and problem-solving skills.

Walkin Date: 5th August 2026

Walkin Time: 8.30 AM to 11.00 AM

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