Genpact Recruitment | Associate Customer Care (Non Voice) | Hyderabad

Genpact Recruitment in Hyderabad for Associate Customer Care (Non Voice). Bachelors Degree candidates are eligible to apply for this job. More details regarding Genpact Hyderabad Job Openings is given below.

Company Name: Genpact

Job Location: Hyderabad

Industry Type: BPM/BPO

Job Position: Associate – Customer Care (Non Voice)

Experience: 0 to 2 years

Qualification: Bachelors Degree (Information Technology, Business Administration, Marketing, Communication, Hospitality Management)

Job Description:

• Genpact is inviting applications for the role of Associate-Customer Care-Non Voice.
• Work Location: Hyderabad (Work from Office).

Required Skills:

• Claims Resolution, Customer Care, Customer Experience (CX), Customer Journey Mapping, Production Support.

Job Responsibilities:

• As a Production support Agent you will play a pivotal role in our commitment to customer satisfaction and the seamless operation of our products and services.
• You will serve as the first point of contact for our customers adeptly handling and resolving technical issues using established procedural documents.
• In addition you will collaborate with our Engineering teams to manage simple internal requests that have runbooks.
• You will ensure the secure and efficient operation of production systems and services by managing routine but critical support tasks.
• You will be responsible for responding to system events executing operational runbooks and maintaining accurate communications across internal and external stakeholders.
• This role requires precision secure data handling and consistent follow-through on operational procedures.
• Provide high-quality support and take ownership in responding to inquiries for customer tickets assigned to you.
• You will be handling customer data updates that are done via UI.
• Perform user administration tasks such as account provisioning and access controls with high attention to compliance and accuracy.
• Responsible for high-quality and timely communications to customers based on tickets submitted.
• Follow the run books and procedures to solve customer problems and escalate if necessary.
• Work cross-functionally to resolve issues and provide customer care.
• Handle notifications from various networks and actions as per the documents.
• Run queries to pull data reports.
• Handle secure exchange of PII using PCI-compliant processes.
• Respond to customer tickets with timely clear and high-quality communication.
• Execute steps from network and system notifications ensuring proper documentation and action per internal SOPs.

How To Apply:

• Apply For This Job

Non Voice Jobs: Check Here

Hyderabad Jobs: Check Here