Firstsource Walkin | International Voice Process (0-2 years) | Bangalore

Firstsource Freshesr and Experienced Walkin Drive in Bangalore For International Voice Process On 28th to 29th July 2026. Undergraduates and Graduates are eligible for this walkin drive. More details regarding Firstsource Bangalore Walkin Drive is given below.

Company Name: Firstsource

Job Location: Bangalore

Job Type: Walkin

Job Position: International Voice Process Associate (Customer Support Executive)

No.of Openings: 50

Experience: Freshers/0 to 2 years

Salary: Upto Rs. 3,25,000/- per annum

Qualification: Undergraduates, Graduates

Job Description:

• We are looking for enthusiastic and customer-focused candidates for an International Voice Process role.
• The candidate will handle inbound/outbound calls with international customers, resolve queries, provide product/service information, and ensure a high level of customer satisfaction.
• Work Location: Bangalore (Work from Office).

Work Details:

• Shift: UK Rotational shifts.
• Week Offs: Rotational.
• Salary: Based on experience and company standards.
• Attractive incentives based on performance.

Key Responsibilities:

• Handle customer calls professionally and efficiently.
• Resolve customer queries, complaints, and requests.
• Provide accurate information about products/services.
• Maintain quality standards and call KPIs.
• Update customer records in CRM systems.
• Escalate unresolved issues to relevant teams.
• Follow communication scripts and process guidelines.
• Ensure customer satisfaction and positive experience.

Eligibility Criteria:

• BE/BTECH/BSC/POSTGRADUATES Freshers are not eligible.
• Freshers and Experienced candidates can apply.
• Prior BPO/Customer Support experience is an advantage.

Preferred Qualifications:

• Experience in voice support/customer service.
• Familiarity with CRM tools.
• Strong problem-solving ability.

Required Skills:

• Excellent verbal communication in English.
• Good listening and interpersonal skills.
• Ability to handle international customers politely.
• Basic computer knowledge.
• Typing and multitasking skills.
• Willingness to work in rotational/night shifts.

Walkin Date: 28th to 29th July 2026

Walkin Time: 11.30 AM to 2.00 PM

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