Genpact Recruitment | Customer Service (Voice Process) | Telangana

Genpact Recruitment For Freshers and Experienced in Telangana For Customer Service (Voice Process). Graduates and Post Graduates are eligible to apply for this job. More details regarding Genpact Hyderabad Job Openings is given below.

Company Name: Genpact

Job Location: Telangana (Hyderabad, Karimnagar, Khammam)

Experience: Freshers/0 to 5 years

Job Position: Customer Service (Voice Process)

Qualification: Graduation, Post Graduation

Job Description:

• Genpact is inviting application for the role of Process Associate & Process Developer, Customer Service: Voice – Hyderabad.
• Shifts: Flexible with any shift.
• Work Location: Hyderabad (Work from office).

Minimum Qualifications:

• Any Grad is eligible (Except Law/Diploma).
• Freshers are eligible.

Preferred Qualifications:

• Previous experience in a customer service role (voice).
• Effective probing skills and analyzing/understanding skills.
• Analytical skills with customer centric approach.
• Excellent proficiency with written English and with neutral English accent.
• You should be able to work on a flexible schedule (including weekend shift).

Job Responsibilities:

• Respond to customer queries and customer concerns.
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies.
• Reproduce customer issues and escalate product bugs.
• Provide excellent customer service to our customers.
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.

How To Apply:

• Apply For This Job

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