Genpact Walkin | Customer Service (0-3 years) | Hyderabad

Genpact Freshers and Experienced Walkin Drive in Hyderabad For Customer Service On 3rd December 2025. Graduates are eligible for this walkin drive. More details regarding Genpact Hyderabad Walkin Drive is given below.

Company Name: Genpact

Job Location: Hyderabad

Job Type: Walkin

Job Category: BPO

Job Position: Customer Service (Voice & Chat Support)

Experience: Freshers/0 to 3 years

Qualification: Graduation

Job Description:

• Genpact Walkin Drive For Customer Service Roles.
• Languages Known: English+Hindi.
• Shifts: Flexible with any shift.
• Work Location: Hyderabad (Only work from office).

Eligibility Criteria:

• Graduation: Any grad except law is eligible.
• Work Experience: 0 to 3 years.
• Candidate should be able to speak/read/understand both Hindi and English language.

Minimum Qualifications:

• Graduate (Any Discipline except Law/diploma).
• Freshers are eligible (Undergraduates/pursuing/result awaited candidates are not eligible).
• Candidates upto 3-year experience in voice process are eligible.

Preferred Qualifications:

• Effective probing skills and analyzing / understanding skills.
• Excellent proficiency with written English and with neutral English accent.
• You should be able to work on a flexible schedule (including weekend shift).

Job Responsibilities: Chat Support 

• Only graduate freshers are eligible (except Law/diploma), we are not considering postgraduates for this role.
• Handle multiple chats at the same time (3+ Active Chats simultaneously).
• Respond to the customer queries & issues in timely manner.
• Provide solution to the customer basis the available help articles and within the policies.
• Replicate customers issue and report necessary bugs/suggestions/ideas.
• Provide excellent services to the customers.
• Work closely with internal departments to provide the required information/support to the customer.
• Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
• Maintain a deep understanding of client process and policies.
• Upskill to enhance the knowledge time to time and offer support.
• Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business.

Job Responsibilities: Voice Support 

• Any graduate is eligible except law/diploma.
• 0-3 years, previous experience in voice.
• Respond to customer queries and customer’s concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies.
• Reproduce customer issues and escalate product bugs.
• Provide excellent customer service to our customers.
• You should be responsible to exhibit capacity for critical thinking and analysis.

Preferred Pre-requisites:

• Effective probing skills and analyzing/understanding skills.
• Analytical skills with customer centric approach.
• Excellent proficiency with written English and with neutral English accent.
• You should be able to work on a flexible schedule (including weekend shift).

Note:

Mandatory documents to carry:

• 2 Copies of resume.
• 2 Passport size photographs (One photograph to be pasted on resume).
• Original Aadhar card

Walkin Date: 3rd December 2025

Walkin Time: 11.30 AM to 1.00 PM

Walkin Venue & More Details:

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