Capgemini Freshers Recruitment | Process Associate | Kolkata

Capgemini Freshers Recruitment in Kolkata For Process Associate. Bachelor’s Degree candidates are eligible to apply for this job. More details regarding Capgemini Kolkata Freshers Job Openings is given below.

Company Name: Capgemini

Job Location: Kolkata

Job Position: Process Associate

Experience: Freshers

Qualification: Bachelor’s Degree

Job Description:

• Capgemini is hiring freshers For Process Associate – Kolkata.
• Contract Type: Permanent.

Your Role:

• We are seeking for Process Associate to join our team.
• The successful candidate will be responsible for delivering exceptional customer support, handling international client queries, resolving issues effeciently, and ensuring customer satisfaction through effective communication and problem sloving skills.

In this role you will play a key role in:

• Make outbound calls to US-based insurance companies/patients/Helpdesk as per process requirements.
• Engage customers in meaningful conversations to promote products/services or gather required information.
• Achieve daily/weekly/monthly Targets and conversion targets.
• Handle objections professionally and escalate complex issues when necessary.
• Collaborate with team leads and quality analysts to improve call quality and performance.
• Ensure compliance with company policies and US calling regulations.

Eligibility Criteria:

• Bachelor’s Degree (Mandatory).
• Freshers only.
• Open to Work from Office.
• Excellent verbal communication and interpersonal skills.
• Familiarity with CRM tools and call centre software.
• Ability to work night shifts and adapt to US time zones.
• Goal-oriented with a positive attitude and strong work ethic.
• Knowledge of International culture and customer behaviour.
• Ability to handle customer Queries with patience and empathy.

What you’ll love about working here:

• You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
• We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.
• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

How To Apply:

• Apply For This Job

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