Firstsource Walkin | Voice & Chat Process | Bangalore

Firstsource Walkin Drive in Bangalore For Voice and Chat Process On 5th September 2025. Undergraduates and Graduates are eligible for this walkin drive. More details regarding Firstsource Bangalore Walkin Drive is given below.

Company Name: Firstsource

Job Location: Bangalore

Job Type: Walkin

Job Category: BPO

Job Position: International Voice & Chat Process

No.of Openings: 50

Experience: 0 to 5 years

Qualification: Undergraduates, Graduates

Job Description:

• Firstsource Walkin Drive For Hiring for International Voice and Chat Process.

Eligibility Criteria:

• B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible.
• Anyone who attended interview before 30 days are not eligible to attend walk-in.

Job Responsibilities: Chat Process

• Handle multiple chat conversations with international customers regarding banking products, services, and account-related queries.
• Provide accurate information and resolve customer issues in real-time.
• Assist customers with transactions, account updates, online banking issues, and other general inquiries.
• Follow security protocols and ensure confidentiality of customer data at all times.
• Escalate complex or high-risk issues to appropriate departments when necessary.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Meet or exceed productivity, quality, and customer satisfaction targets.

Job Responsibilities: Voice Process

• Handle high volume of inbound/outbound calls from international customers.
• Provide support and information regarding products, services, or technical issues.
• Resolve customer complaints effectively and escalate complex queries when necessary.
• Maintain call quality standards and adhere to call scripts and compliance guidelines.
• Document all call information accurately in the CRM or ticketing system.
• Meet performance targets including quality, customer satisfaction, and productivity.

Note:

• Interested candidates can walk in to the office directly with hard copy resume and one government ID proofs.

Walkin Date: 5th September 2025

Walkin Time: 11.30 AM to 3.00 PM

Walkin Venue & More Details:

• Check Here

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