HCLTech Freshers Walkin | Process Associate | Hyderabad

HCLTech Freshers Walkin Drive in Hyderabad For Process Associate On 23rd, 24th November 2024. Graduates are eligible for this walkin drive. More details regarding HCLTech Hyderabad Freshers Walkin Drive is given below.

Company Name: HCLTech

Job Location: Hyderabad

Job Type: Walkin

Job Position: Process Associate (Customer Service Desk Representative)

Experience: Freshers

Qualification: Graduation

Job Description:

• HCLTech Mega Walk-in Drive For Freshers – Process Associate – Hyderabad.
• Shift Timings: Rotational Shifts.
• Working Days: 5 Days (Work from Office).
• Week Offs: Saturday & Sunday Fixed Off.
• Cab Facility: Both Sides.
• Employment Type: Full-Time.

Eligibility Criteria:

• Freshers (B.Tech, BCA, MCA, M.Tech not eligible).

Job Profile:

• Handle customer service desk operations in a technical program.
• Troubleshoot with a web development background (preferred).
• Provide support for Ads, including campaign management and optimization.

Responsibilities:

• Respond to customer support queries via chat, email & call, ensuring adherence to training standards, frameworks, and policies.
• Diagnose and resolve customer issues.
• Create and optimize Ads accounts at scale.
• Utilize data analysis techniques like regression, classification, and anomaly detection to identify patterns.
• Manage tasks through ticketing systems and prioritize client requests to meet SLAs.

Required Technical Skills:

• Basic understanding of HTML, JavaScript, and CSS.
• Familiarity with web concepts and development technologies.

Communication & Customer Service Skills:

• Excellent written and verbal communication skills.
• Display empathy, ownership, and sincerity in addressing customer requirements.

Documents Required:

• 1 Updated Resume.
• 1 ID Proof (Do not bring any laptops, pen drives, or electronic devices).

Walkin Date: 23rd, 24th November 2024

Walkin Time: 10.00 AM to 5.00 PM

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