Amazon Recruitment | Selling Partner Support Associate (Work From Home) | Delhi / NCR

Amazon Recruitment in Delhi/NCR For Selling Partner Support Associate Position. Graduates, Post Graduates are eligible to apply for this job. More details regarding Amazon Delhi/NCR Job Openings is given below.

Company Name: Amazon

Job Location: Delhi/NCR

Job Position: Selling Partner Support Associate – SPS (Work From Home)

Salary: Rs. 3,20,000 – 4,25,000/- per annum

Experience: Freshers / Experienced

Qualification: Any Graduation, Post Graduation

Job Description:

• The Selling Partner Support (SPS) Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or email support governed by internal service level agreements.
• The SPS associate will be responsible for providing timely and accurate operational support to 3rd party Sellers on the Amazon platform.
• The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role.
• A SPS associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for Phone/Chat & emails.

Job Responsibilities:

• The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
• Demonstrates effective, clear and professional written and oral communication.
• Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

Basic Qualifications:

• Education: Bachelor Degree in any discipline with 0-10 years of experience.
• Excellent written and verbal communication in English.
• Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.
• Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off.
• Candidates willing to work on Phone/chat & emails (concurrent blended profile).
• During the first four months (Training & Transition) no unplanned leaves are allowed.
• Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
• Should be willing to service selling partners from all marketplaces across the Globe (Including India USA EU and ME).

Additional Information:

• Information security: You should be willing to sign a undertaking pertaining to do’s and don’ts in accordance to the data Security policy.

How To Apply:

• Apply For This Job
  

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