Infosys Freshers Recruitment | Order Management (0-2 years) | Chennai
Infosys BPM Freshers and Experienced Recruitment in Chennai For Order Management. Any Graduates are eligible to apply for this job. More details regarding Infosys Chennai Job Openings is given below
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Company Name: Infosys BPM Ltd
Job Location: Chennai
Job Category: BPO
Job Position: Order Management (Voice Process)
Experience: Freshers / 0 to 2 years
Qualification: Any Graduation
Job Description:
- Infosys BPM Ltd Hiring for Order Management (Freshers & Experienced) – Voice Process, Chennai.
- As a precautionary measure for COVID-19, we encourage you to attend interview through Telephonic / Skype / WebEx VC.
- Along with CV, kindly share your contact details, Skype ID and availability for interview.
- Shifts: Night Shifts.
Job Responsibilities:
- Follows all predefined procedures of the process.
- Adheres to all the process rules applicable for Order to Cash process in order to meet SLA target.
- Ensure that the performance parameters are met and exceeded IN ORDER TO meet SLA targets.
- Resolves individual cases that need re-work IN ORDER TO ensure high C-Sat / NPS score from the end user.
- Shares experiences IN ORDER TO facilitate capture of tacit knowledge.
- Delivers on the new process / approach IN ORDER TO meet client / internal.
Must have skills:
- Preference for agents with 0-2 years of customer service, contact center, order to cash.
- Preference for agents with prior knowledge of Order to Cash.
- Prior exposure to multinational firms is preferable.
- Knowledge on supply chain management or order management operations.
- Excellent written and oral communication.
Preferred Skills:
- Good oral and written Communication skills.
- Target oriented.
- Good Analytical and Reasoning ability.
- Client interfacing skills.
- Client interfacing skills Comfortable to make calls to internal teams within client organization clients or respective stake holders.
Note:
- Preferred Immediate joiners or maximum 10 days notice.