Cognizant Recruitment | Process Executive (0-1 year) | Hyderabad

Cognizant Recruitment in Hyderabad For Process Executive Position. Graduates are eligible to apply for this job. More details regarding Cognizant Hyderabad Job Openings is given below.

Company Name: Cognizant

Job Location: Hyderabad

Job Category: Technology & Engineering

Job Position: Process Executive (CHD)

Experience: 0 to 1 year

Qualification: Graduation

Job Description:

• We are seeking a Process Executive for our CHD team with 0 to 1 year of experience.
• The ideal candidate should possess strong English speaking skills and have domain experience in ISV and Hi-Tech.
• This role operates on a hybrid work model with day shifts and does not require travel.
• The candidate will play a crucial role in ensuring smooth process operations and contributing to the companys success.
• Employment Type: Full Time.

Job Responsibilities:

• Provide exceptional support for our applications and associated services.
• Answer phone calls chat and emails to troubleshoot issues customers face when using DocuSign products including account access setting up templates sending documents billing etc.
• Meet and exceed your service level goals.
• Achieve 90 or higher on closed case surveys.
• Achieve 10 or less for call abandonment rate.
• Utilize support tools and resources necessary to get the job done including email chat telephone and SalesForce.
• Proactively identify improvements to the product identify bugs and otherwise determine opportunities to enhance the customer experience.

How To Apply:

• Registrations are closed

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