Remo Software Walkin Freshers in Bangalore As Technical Support Engineer On 18th to 31st March 2017

Company Name: Remo Software Pvt Ltd

Job Location: Bangalore

Experience: Freshers

Job Type: Walkin

Job Category: IT | Software

Job Position: Technical Support Engineer

Salary: Rs. 1,00,000 per annum

Qualification: Any Graduation

Eligibility Criteria:

• Only male candidates are eligible.
• Excellent communication skills both oral and written is a must.
• Flexibility to work through 24X7 environment.

Job Description:

Remo Software is looking for dedicated and customer-focused Technical Support Representatives who can play a vital role in ensuring that our customers get the most out of our software by providing step by step solution. This role includes:

• Effective communication with customers via Phone, Live Chat, Tickets and Email to resolve functionality or performance issues encountered with Remo products.
• Identifying root of the problems and providing answers to customers by researching.
• Troubleshooting product related problems and explaining the best solution as desired by customer.
• Understanding the queries and responding to them promptly.
• Record, track and document support cases, generate problem reports in Issue Tracing system.
• Manage escalation issues that require specialized technical expertise or additional management attention.
• Document and communicate customer issues, including enhancement and feature requests, to the Testing and Development teams.
• Review users guides, manuals, FAQs and other customer documentation to ensure accuracy and effectiveness in communicating concepts and information.

Documents Required:

• Updated Resume.
• Govt Photo ID Proof.

Walkin Date: 18th to 31st March 2017

Walkin Time: 11.00 AM to 3.00 PM

Walkin Venue:

Remo Software Pvt Ltd,
18/10, Saleh Center, Cunningham Road,
Bangalore – 560052.

Contact Person: Anita, 91-7022649574

Company Website: www.remosoftware.com

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