Zscaler Hiring BE, BTech Freshers in Bangalore On March 2016

Company Name: Zscaler

Job Location: Bangalore

Experience: Freshers

Job Category: IT | Software

Job Position: Graduate Trainee Engineer (Technical Support)

Qualification: BE, BTech (CS/IT)

Eligibility Criteria:

• 2015, 2014 passouts batch only.
• Excellent written and verbal communication skills.
• Basic understanding of operating systems such as Linux, Unix, Windows or Free BSD.
• Basic understanding of Computer Networks and TCP/IPBasic understanding of HTTP, DNS and network tools like Ping, Traceroute.

Job Description:

• Provide first line phone/email consultation to independently debug complex security/network problems.
• Participate in a 24×7 Support Operation and 24×7 on-call rotation.
• Interface with Level 2 Team and assist the customer with testing or troubleshooting.
• Assist in developing on-going training programs for the department.
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams.
• Create entries in our technical support on-line database to accurately document any incident resolution that is not found in our knowledge base.
• Promote a team environment by assisting and contributing to fellow Zscaler employees whenever necessary to enhance the professional development of everyone within the organization.
• Understand the product direction and customer use-cases and provide input on product & code changes through all points of the product cycle.

How To Apply: Apply For This Job.