[24]7.ai Freshers Recruitment | Software Development Engineer | Bangalore

[24]7.ai Freshers Recruitment 2021 in Bangalore For Software Development Engineer Position. BE, BTech, MTech, MCA Graduates 2021 are eligible to apply for this job. More details regarding [24]7.ai Bangalore Freshers Job Openings 2021 is given below.

Company Name: [24]7.ai

Job Location: Bangalore

Job Category: IT | Software

Job Position: Software Development Engineer

Salary: Rs. 6,00,000 – 7,00,000/- per annum

Experience: Freshers

Qualification: BE, BTech, MTech, MCA

Year of Passing: 2021 Batch

Job Description:

• We are looking for a product engineer (SDE-1) for our Product Reliability & Sustenance Engineering team within our Product Engineering organization, which is responsible for providing cross-platform sustenance support for our SaaS product.
• As a Product Reliability & Sustenance Engineer, you’ll help improve our products by working cross-functionally with our Engineering, PO, PSG, SRE, DevOps and L1 support teams to make customers successful.
• You will be part of a global Product Reliability & Sustenance Engineering team that is responsible for providing 24×7 sustenance support to drive resolutions for product issues, problems and inquiries that customers report.
• By applying your technical experience, you will develop a deep understanding of [24]7.ai’s product and services architecture while driving bug-fixes and enhancements towards an overall better customer support experience.
• You will provide technical solutions and resolve escalations for [24]7.ai’s customers, as well as advising first line support teams.
• Your team will also work on the backlog of customer issues and provide hotfixes and own the patch cycle.
• You may be required to work in a Shift Pattern or non-standard work hours (if required). This may include weekend work.

Job Responsibilities:

• Be part of a team of product engineers who deliver sustenance support across [24]7.ai’s products in the public & private clouds and ensure high-quality customer service across time-zones in a 24×7 setting.
• Resolve high-profile technical escalations and issues, improve the customer experience, and drive initiatives that increase their likelihood of success on our platform.
• Analyze and collect customer data: log files, Java stack traces, thread dumps, etc.
• Reproduce customer issues, file bug reports and coordinate the delivery of fixes
• Provide technical bug-fixes (code-fixes) to customer reported product defects.
• Work closely with multiple Product and Engineering teams to collaborate on technical bug-fixes (code-fixes) as needed.
• Interact with our Site Reliability Engineering (SRE) teams to drive solutioning and production excellence.
• Author quality knowledge base articles to document learning and technical solutions whenever possible and drive internal knowledge sharing with the team.
• Help automate logging and various manual process to drive efficiency with incident resolution.
• Serve as an advocate for our customers and work on understanding ways to improve the product.

Interview Process:

• Online Test
• Multiple Technical Round
• HM Round

How To Apply:

• Apply For This Job

Freshers 2021 Jobs: Check Here

More Bangalore Jobs: Check Here

Join Bangalore Jobs Telegram Group