Genpact Recruitment | Voice & Non Voice Process | Hyderabad

Genpact Freshers and Experienced Recruitment in Hyderabad For Voice & Non Voice Process. Graduates are eligible to apply for this job. More details regarding Genpact Hyderabad Job Openings is given below.

Company Name: Genpact

Job Location: Hyderabad

Industry Type: BPM / BPO

Job Position: Voice & Non Voice Process

No.of Openings: 30

Experience: Freshers/0 to 3 years

Qualification: Graduation

Job Description:

• Genpact is inviting applications for the role of Process Associate, Customer Care!
• The candidate should have good communication and should be good in handling customers.
• Also, should have technical knowledge on basic computers and basic programming language.
• Should know about sales as the process handles both sales & technical issues.
• Work Location: Hyderabad.

Job Responsibilities:

• Handle multiple chats/calls at the same time (3+ Active Chats simultaneously).
• Respond to the customer queries & issues in timely manner.
• Provide solution to the customer basis the available help articles and within the policies.
• Replicate customers issue and report necessary bugs/suggestions/ideas.
• Provide excellent services to the customers.
• Work closely with internal departments to provide the required information/support to the customer.
• Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
• Maintain a deep understanding of client process and policies.
• Upskill to enhance the knowledge from time to time and offer support.
• Upsell existing and sell the relevant/next logical products to the new customers basis their business.

Minimum Qualifications:

• Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma).
• Freshers are eligible.
• Must possess knowledge of Email Clients & Basics of Internet Technology (Websites, Domains, Hosting, Browsers, Security, etc).
• Relevant experience in Customer Support through Phone and good in basic technical skills & Sales techniques.

Preferred Qualifications/Skills:

• Effective problem solving skills and analyzing/understanding skills.
• Analytical skills with customer centric approach.
• Excellent proficiency with written English and with neutral English accent.
• You should be able to work on a flexible schedule (including weekend shift).
• Typing speed 40-45 words per minute + 80%+ accuracy.
• Should be C1 proficiency.

How To Apply:

• Apply For This Job

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Non Voice Jobs: Check Here

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