Accenture Recruitment | Customer Contact Comms New Associate (0-1 year) | Bangalore

Accenture Recruitment in Bangalore For Customer Contact Comms New Associate. Graduates are eligible top apply for this job. More details regarding Accenture Bangalore Job Openings is given below.

Company Name: Accenture

Job Location: Bangalore

Role Category: Customer Success

Job Position: Customer Contact Comms New Associate

Experience: 0 to 1 year

Qualification: Any Graduation

Job Description:

• Accenture is hiring for Customer Contact Comms New Associate – Bangalore.

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing/resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA s.
• Omnichannel refers to a seamless and integrated customer experience across multiple channels, such as online, in-store, and mobile.
• It ensures that customers can interact with a brand consistently, regardless of the platform they use.
• The goal is to enhance customer satisfaction and engagement.
• Key tasks involve coordinating marketing, sales, and customer service efforts across all channels.
• Customer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints.
• Customer communications can happen over the phone, via text, over chat, or face to face.

What are we looking for?

• Ability to handle disputes.
• Ability to manage multiple stakeholders.
• Ability to meet deadlines.
• Ability to perform under pressure.
• Written and verbal communication.

Skill Required: 

• Omnichannel – Customer Communications.

Roles and Responsibilities:

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your primary interaction is within your own team and your direct supervisor.
• In this role you will be given detailed instructions on all tasks.
• The decisions that you make impact your own work and are closely supervised.
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work.
• Please note that this role may require you to work in rotational shifts.

Language – Ability:

• English (International) – Proficient.

How To Apply:

• Apply For This Job

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