Firstsource Walkin | Customer Service Associate (Chat Support) | Bangalore

Firstsource Freshers and Experienced Walkin Drive in Bangalore For Customer Service Associate (Chat Support) On 22nd to 24th July 2026. 12th and Graduates are eligible for this walkin drive. More details regarding Firstsource Bangalore Walkin Drive is given below.

Company Name: Firstsource

Job Location: Bangalore

Job Type: Walkin

Role Category: Non Voice

Job Position: Customer Service Associate (Chat Support)

No.of Openings: 50

Experience: 0 to 5 years

Salary: Upto Rs. 3,00,000/- per annum

Qualification: 12th, Graduates

Job Description:

• Firstsource is hiring for Customer Service Associate (Chat Support).
• Work Location: Bangalore.

Work Schedule:

• Should be flexible to work in rotational shifts, including night shifts, weekends, and holidays, as per business requirements.
• Five-day work week (subject to business requirements).
• Work from Office.

Key Responsibilities:

• Handle customer interactions through chat in a timely and professional manner.
• Respond to customer inquiries related to products, services, billing, and account information.
• Resolve customer concerns and complaints efficiently while ensuring high customer satisfaction.
• Accurately document customer interactions in the CRM system.
• Meet established quality, productivity, and customer satisfaction targets.
• Escalate complex issues to the appropriate team when required.
• Adhere to company policies, processes, and compliance guidelines.
• Maintain professionalism, accuracy, and empathy in all customer interactions.
• Collaborate with team members to ensure a seamless customer experience.

Eligibility Criteria:

• Minimum Qualification: 12th Pass or equivalent.
• Graduation is not mandatory.
• Freshers and Experienced candidates are welcome to apply.
• Good English communication skills (written and basic spoken) are mandatory.
• Basic computer knowledge and good typing speed.

Preferred Qualifications:

• Previous experience in an International Chat Process or Customer Service role is an added advantage but not mandatory.
• Excellent communication and interpersonal skills.
• B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible.

Required Skills:

• Excellent written English communication skills.
• Good grammar, spelling, and typing accuracy.
• Strong reading comprehension and problem-solving abilities.
• Customer-focused approach with empathy and patience.
• Ability to multitask and manage multiple chat conversations.
• Basic computer proficiency.
• Ability to work in a fast-paced environment.

Note:

• Please bring the original physical copy of any of your identification documents for verification.
• Anyone who attended interview before 30 days are not eligible to attend walk-in.

Walkin Date: 22nd to 24th July 2026

Walkin Time: 9.30 AM to 5.30 PM

Walkin Venue & More Details:

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