Eze Software Hiring Freshers in Hyderabad As Associate Systems Analyst On July 2017

Company Name: Eze Software Group

Job Location: Hyderabad

Experience: Freshers/Experienced (0 to 1 year)

Job Category: IT | Software

Job Position: Associate Systems Analyst

Qualification: Any Graduation, Any Post Graduation

Eligibility Criteria:

• 0 to 1 year experience in Application Support/Technical Support.
• Must be willing to work in rotational shifts (including night shifts) and 24×6 support.
• Strong written and verbal communication skills with excellent attention to detail.
• Ability to multi-task and prioritize for effective and timely resolutions.
• Understands current needs of monitoring as well as future needs.
• Previous customer service experience is preferred.
• Understanding of ITIL best practices is preferred.
• Knowledge of Financial industry, capital markets, electronic trading and financial technologies is a plus.
• Excellent attendance.
• Ability to work under pressure.

Job Description:

• Provide continuous surveillance of hardware and software monitoring systems.
• Utilize various monitoring tools to identify client systems status.
• Identify when client issues are or have occurred, and resolve and communicate as appropriate.
• Escalate infrastructure or product issues to IT, other client service teams and various vendors and third parties.
• Investigate service outages, incidents and systems issues; log and track within Salesforce.
• Provide input for standard processing, tools and metrics to enhance monitoring capabilities.
• Perform daily checklist procedures and shift hand off procedures.
• Build and maintain key relationships with internal and external stakeholders.
• Investigate all alerts, troubleshoot and repair issues, and correct electronic trading issues; escalate as required. following established protocol.
• Identify potential adverse trends with systems and work to identify root cause and address within the organization.

How To Apply: Apply For This Job.

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