CSS Corp Walkin | Technical Support Engineer (Voice & Non Voice) | Chennai

CSS Corp Freshers and Experienced Walkin Drive in Chennai For Technical Support Engineer (Voice & Non Voice) On 6th to 22nd September 2023.  Graduates are eligible for this walkin drive. More details regarding CSS Corp Chennai Walkin Drive is given below.

Company Name: CSS Corp (Movate Technologies)

Job Location: Chennai

Job Type: Walkin

Job Position: Technical Support Engineer (Voice & Non Voice)

No.of Openings: 60

Experience: 0 to 5 years

Qualification: Any Graduation

Job Description:

• Css Corp (Movate Technologies) Walk-in Drive For Technical support (Voice & Non-voice) – Chennai.
• Shift Complete Night shift (Rotational night shift).
• A two-way cab facility will be provided.
• Objective: To establish a profile for candidates with the personality and experience that will drive Vonage to success; ensuring optimal performance and business stability.

Eligibility Criteria:

• Technical support Engineer – Voice (Fresher & Exp), Non Voice – Chat (Only Experience Candidates Can Apply).
• Graduation is mandatory (Any degree).
• Only Immediate joiners are preferred.

Essential Functions:

• Handle incoming call or chat activity and process/complete tasks identified in cases received through CRM portal and assigned queues.
• Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer.
• Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary.
• Adhere to established SLAs, and productivity/performance goals.
• Provide world class Customer Support by delivering service in accordance with Vonage values.
• Perform database searches.
• Gain an understanding of the product line and the role of CSS Corp in supporting Vonage.
• Remain empathetic and concerned with resolving the customers issue.

Walkin Date: 6th to 22nd September 2023

Walkin Time: 10.30 AM to 7.00 PM

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