Wipro Recruitment | Customer Service Representative | Noida
Wipro Freshers and Experienced Recruitment in Noida For Customer Service Representative Position. BSc, BCA, BCom, BA, BBA, BHM, BTech, MCA, MBA Graduates are eligible to apply for this job. More details regarding Wipro Noida Job Openings is given below.
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Company Name: Wipro
Job Location: Noida
Job Position: Customer Service Representative
Experience: Freshers/Experienced
Qualification: BSc, BCA, BCom, BA, BBA, BHM, BTech, MCA, MBA
Job Description:
- Wipro HR Services India Pvt Ltd. is looking for a Customer Service Representatives.
- We are looking for smart professionals with a great attitude to make every single client interaction delightful.
- Defined career roadmap which offers growth opportunities.
- Performance based incentive program.
- Investment in talent development and skills enhancement.
- Work life balance with 5 day work week.
- Collaborative environment with best in class professionals.
- Focus on colleague engagement and fun@work.
Roles & Responsibilities:
Your Impact as a Customer Service Representative:
- Customer Service through calls, Chats & emails.
- Ensure timely and accurate service delivery at defined productivity levels.
- Build client & domain knowledge to be able to deliver a resolution on the first conversation.
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort.
- Maintain Internal & Client level delivery quality on calls, chats & email conversations.
- Adhere to Customer Service Attendance & Accountability policies.
- Execute issue /query resolution and ensure proper documentation & follow-upIdentify, share and support operational improvement.
Eligibility Criteria:
- Graduates in B.Com, B.A, BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons).
- MCA and B.Tech freshers are also eligible.
- MBA requires at least 6 months of full-time experience.
- Undergraduates pursuing their graduation via distance learning mode are eligible to apply.
- Candidates who have given their final semester exams and are waiting for their final result are also eligible to apply.
Desired Skills:
- Excellent communication skills.
- Should be flexible to work in rotational shifts.
- Proficient in computer usage and Basic knowledge on MS Office.
How To Apply:
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Registrations are closed