Wipro Recruitment | Customer Service Representative | Gurugram

Wipro Freshers and Experienced Recruitment in Gurugram For Customer Service Representative Position. Graduates and Post Graduates are eligible to apply for this job. More details regarding Wipro Gurugram Job Openings is given below.

Company Name: Wipro

Job Location: Gurugram

Job Position: Customer Service Representative

Experience: Freshers/Experienced

Qualification: BSc, BCA, BCom, BA, BBA, BHM, BE, BTech, MBA

Job Description:

• Wipro HR Services India Pvt Ltd. is looking for a Customer Service Representative for our Human Resource Outsourcing Business into a B2B campaign.
• US Shifts: Evening/Night Shifts for 5 Days a week with 2 fixed offs.
• Work Location: Gurugram.

Roles & Responsibilities:

• Customer Service through calls, Chats & email.
• Ensure timely and accurate service delivery at defined productivity levels.
• Build client & domain knowledge to be able to deliver a resolution on the first conversatio.
• Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effor.
• To strive to create a healthy and fun filled Environment in the team.
• Display interpersonal skills in handling the day-to-day operations on the floor.
• Adhere to Customer Service Attendance & Accountability policies.
• Execute issue /query resolution and ensure proper documentation & follow-up.
• Maintain Internal & Client level delivery quality on calls, chats & email conversations.
• Identify, share and support operational improvements.

Eligibility Criteria:

• Graduates in B.com, BBA, BA, BCA, BHM, B.Sc. and 3-year degree courses except Stats, Maths and Eco Hons, Freshers and candidates with relevant BPO experience eligible.
• Maximum 2.5 years of relevant experience can be considered.
• Full-time MBA, BE, B Tech graduates with minimum 6 months of relevant experience can apply.

Critical Skills Required:

• Very Good written & spoken communication skills.
• Should be flexible to work in rotational shifts in 24/5 work environment.
• Proficient in computer usage and Basic knowledge on MS Office.
• Pro-active & Positive Attitude.
• Ability to Work efficiently and effectively in a team.
• Excellent Customer facing Skills and Ability to build Rapport.
• Should have the ability to escalate issues with a view to bringing about a win-win resolution.

Mandatory Skills:

• HWS (Empl Helpdesk).

How To Apply:

• Registrations are closed

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