Wipro Freshers Recruitment | Technical Support / Service Desk / Helpdesk | Bangalore, Coimbatore

Wipro Freshers Recruitment in Bangalore and Coimbatore For Technical Support/Service Desk/Helpdesk. Graduates are eligible to apply for this job. More details regarding Wipro Bangalore and Coimbatore Freshers Job Openings is given below.

Company Name: Wipro

Job Location: Bangalore, Coimbatore

Job Category: IT & Information Security

Job Position: Technical Support/Service Desk/Helpdesk

Experience: Freshers

Qualification: Graduation

Job Description:

• Wipro is hiring freshers for Technical Support/Service Desk/Helpdesk – Bangalore, Coimbatore.

Job Responsibilities:

• As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns.
• Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins.
• Identify and escalate tickets requiring urgent attention and action.
• Log all contacts and document all the activities and results accurately and completely within the incident management tool.
• Deal with and resolve helpdesk requests.
• Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner.
• To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles.
• Open to working in a 24×7 environment with rotating shifts and rotating weeks off.

Required Skills:

• Excellent communications skills (verbal and written).
• Knowledge on ITIL Framework and Terminologies.
• Knowledge on Windows, Mac operating systems & VDI environments.
• Demonstrated problem solving capabilities.
• Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner.
• Flexible and Open to working in a 24×7 environment with rotating shifts and rotating weeks off including holidays.
• Self-motivated achiever who gains satisfaction from providing excellent customer service.
• Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies.
• Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates.
• Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc.
• Excellent organizational skills.
• Continually develops and maintains technical skills to ensure high quality levels of technical support for end user.
• Good knowledge in Active Directory, MFA and printer mapping.

How To Apply:

• Registrations are closed

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