Wipro Freshers Recruitment | Technical Administrator | Chennai, Pune

Wipro Freshers Recruitment in Chennai and Pune For Technical Administrator. Graduates and Post Graduates are eligible to apply for this job. More details regarding Wipro Chennai and Pune Freshers Job Openings is given below.

Company Name: Wipro

Job Location: Chennai, Pune

Role Category: IT Infrastructure Services

Job Position: Technical Administrator

No.of Openings: 50

Experience: Freshers

Salary: Rs. 3,00,000 – 3,50,000/- per annum

Qualification: Graduation, Post Graduation

Job Description:

• Wipro is hiring Freshers for Technical Administrator.
• Work Location: Chennai (Sholinganallur), Pune (Hinjewadi Phase 2).

Eligibility Criteria:

• Looking for Fresher’s only.
• Looking for someone who is a fresher with good communication & technical knowhow.
• Must be a Graduate.
• Should be comfortable working from office in rotational Shifts.

Job Role:

• Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD.
• Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User.
• Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution.
• Routes the enquiries to Resolver Groups as appropriate.
• Re-routes misdirected calls.
• Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures.
• Provides status and updates on tickets to authorized users.
• Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction.

How To Apply:

• Apply For This Job

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Pune Jobs: Check Here