Wipro Freshers Recruitment | Service Desk Analyst (0-1 year) | Hyderabad, Bangalore

Wipro Recruitment in Hyderabad and Bangalore For Service Desk Analyst Position. Graduates are eligible to apply for this job. More details regarding Wipro Hyderabad and Bangalore Job Openings is given below.

Company Name: Wipro

Job Location: Hyderabad, Bangalore

Role Category: IT Support

Job Position: Service Desk Analyst

Experience: Freshers (0 to 1 year)

Qualification: Graduation

Job Description:

• Wipro is hiring for Service Desk Analyst – Hyderabad, Bangalore.
• Looking for Fresher Graduates who are open for Hyderabad location.
• Work Location: Hyderabad (Gopanpally).
• Shifts: Complete night shifts (5 days WFO).

Responsibilities:

• As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns.
• Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins.
• Identify and escalate tickets requiring urgent attention and action.
• Log all contacts and document all the activities and results accurately and completely within the incident management tool.
• Deal with and resolve helpdesk requests.
• Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner.
• To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles.
• Open to working in a 24×7 environment with rotating shifts and rotating weeks off.

Eligibility Criteria:

• Should be graduate fresher.
• Excellent communications skills (verbal and written).
• Knowledge on ITIL Framework and Terminologies.
• Knowledge on Windows, Mac operating systems & VDI environments.
• Demonstrated problem solving capabilities.
• Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner.
• Flexible and Open to working in a 24×7 environment with rotating shifts and rotating weeks.

How To Apply:

• Registrations are closed

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