VMware Recruitment | Associate Technical Support Engineer | 2021 Batch | Bangalore
VMware Freshers Recruitment 2021 in Bangalore For Associate Technical Support Engineer Position. BE, BTech Graduates 2021 are eligible to apply for this job. More details regarding VMware Bangalore Job Openings 2021 is given below.
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Company Name: VMware
Job Location: Bangalore
Job Category: IT | Software
Job Position: Associate Technical Support Engineer
Experience: Freshers (New Graduate)
Qualification: BE, BTech
Year of Passing: 2021 Passouts
Job Description:
- As a New Grad you will be providing support to customers, using VMware products, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner.
- To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills and be someone who embraces challenges.
Eligibility Criteria:
- BE/BTech – CS / IS / IT with overall (Xth, XIIth and Graduation) (60% and above in Engineering) – 2021 graduating with no current backlogs.
Essential Functions:
- Resolve customer’s issues via the telephone, email or Webex session.
- Reproducing issues in-house and responding back in a timely manner.
- Regular follow ups with customers with recommendations, updates and action plans.
- Escalate issues in a timely manner according to Standard Operating Procedures.
- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
- Create new knowledgebase articles to capture new learning’s for reuse throughout the organization.
- Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.
- Focus on an area of technical specialization and attend technical trainings.
- Read and work with other Technical Support Engineers on cases which will help cultivate that expertise.
Desired Skills:
- Good written and verbal communication skills.
- Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations.
- Understanding in Virtualization & Cloud computing will be preferred.
- Open to Rotational Shifts.
- Understanding of some of the following technologies – Networking/Storage (FC, iSCSI etc..)/Linux/Windows Clustering/DHCP/DNS/Windows 2003/2008.
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
- Ability to follow standard engineering principles and practices.
- Logical approach to problem solving.