VMware Hiring Freshers 2015 in Bangalore

Company Name: VMware

Job Location: Bangalore

Experience: Freshers

Job Category: IT

Job Position: Technical Support Engineer

Qualification: Any Graduates

Job Description:

• You will be providing support to VMware customers, using Air Watch solutions, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner.
• To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem solving skills; and be someone who embraces challenges.
• Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.
• Read and work with other Technical Support Engineers on cases which will help cultivate that expertise.

Job Responsibilities:

• Resolve customer’s issues via the telephone, email or Webex session.
• Reproducing issues in-house and responding back in a timely manner.
• Regular follow ups with customers with recommendations, updates and action plans.
• Escalate issues in a timely manner according to Standard Operating Procedures.
• Focus on an area of technical specialization and attend technical trainings.
• Create new knowledge base articles to capture new learning’s for reuse throughout the organization.
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.

How To Apply: Apply For This Job Online.