Virtusa Recruitment | Service Desk Engineer (0-3 years) | Hyderabad
Virtusa Freshers and Experience Recruitment in Hyderabad For Service Desk Engineer Position. BTech, MTech, MCA, BSc, MSc Graduates are eligible to apply for this job. More details regarding Virtusa Hyderabad Job Openings is given below.
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Company Name: Virtusa
Job Location: Hyderabad
Job Position: Service Desk Engineer (International Voice Process)
Experience: Freshers / 0 to 3 years
Qualification: BTech, MTech, MCA, BSc/MSc (Computers)
Job Description:
- Virtusa Hiring Service Desk Engineer for Hyderabad Location.
- Shift: Night (6.30 PM IST to 12.30 Noon IST).
- Notice Period: 30 days or less only.
Eligibility Criteria:
- Any Bachelor’s Degree Mandatory.
- Computer Background graduates are preferable.
- 2022 Passouts are not ELIGIBLE.
Preferred Qualifications:
- International Call Center Background.
- Strong written and oral communication skills.
- Good interpersonal skills.
- Ability to present ideas in user-friendly language.
- Keen attention to detail.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Strong customer service orientation.
- Experience in a restaurant environment.
- Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities.
- Highly self-motivated and directed.
- Strong customer service orientation.
- Experience working in a team-oriented, collaborative environment.
Mandatory Note:
- Must have very strong knowledge in computer & Mandatory Degree should be completed.
- Very Good Communication.
- Ready to work on Night Shift.
Essential Job Responsibilities:
- Fields incoming help requests from end users via telephone.
- Exposure to retail systems.
- Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
- Builds rapport and elicit problem details from service desk customers. – Resolves requests and incidents.
- Records, tracks, and documents the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Applies diagnostic utilities to aid in troubleshooting under minimal supervision.
- Accesses software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
- Works under limited supervision to identify and learn appropriate software and hardware used and supported by the organization.
- Tests fixes to ensure problem has been adequately resolved. Knowledge of basic computer hardware (pc, mouse, monitor, keyboard) – Strong documentation skills.
- Experience in a documented customer service role. Understanding of ServiceNow is an added advantage.
How To Apply:
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Registrations are closed