Unisys Freshers Recruitment | Service Desk Associate | Hyderabad

Unisys Freshers Recruitment in Hyderabad For Service Desk Associate Position. Graduate Freshers are eligible to apply for this job. More details regarding Unisys Hyderabad Freshers Job Openings is given below.

Company Name: Unisys

Job Location: Hyderabad

Job Category: BPO

Job Position: Service Desk Associate (International Voice Process)

Salary: Rs. 2,25,000 – 3,25,000/- per annum

Experience: Freshers

Qualification: Any Bachelor’s Degree / Graduate

Job Description:

• Unisys is hiring Fresher for ServiceDesk Associate International Voice Process (Technical Support Associate).
• The primary role of a service desk associate is to answer customer requests for assistance by email, chat, web or over the phone.
• This role is crucial to ensuring customer requirements are met in terms of communication, prioritizing, escalating and resolving incidents and requests.

Eligibility Criteria:

• Any Freshers with good communication skills are eligible to apply.

Job Responsibilities:

• Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
• Typically provides technical support for Internal and External customers.
• Escalates complex problems to higher level of expertise within organization.
• Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.

Desired Skills:

• Excellent verbal and written communication.
• Willingness and ability to work in shifts (24×7).
• Good Knowledge On Operating Systems, Hardware, Networking and MS Applications.
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc).
• Multitasking and coordination skills.
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
• Team Player.

How To Apply:

• Subscribe Here (Check Your Email To Activate Confirmation Link).
• Apply For This Job.

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