TIBCO Software Jobs PuneTIBCO Software Recruitment in Pune As Junior Support Engineer. Any Graduates, Post Graduates are eligible to apply for this job. More details regarding TIBCO Software Pune Job Openings is given below.

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Company Name: TIBCO Software India Pvt Ltd

Job Location: Pune

Experience: 0 to 2 years

Job Category: IT | Software

Job Position: Junior Support Engineer

Qualification: Any Graduation / Post Graduation (BE, BTech, ME, MTech, MCA……)

Job Description:

  • Provide phone/email/webex consultation to debug customer problems of low to medium complexity.
  • Develop excellent communication skills (phone/email) to provide support to the TIBCO customer base.
  • Mentor the Associate Support Engineer for technical help on Product related issues.
  • Understand the product issues reported by the customer and reproduce it locally in the support lab.
  • Provides prompt and accurate feedback to customers Work with the senior members in the group to provide workarounds for the customer reported issues.
  • Escalates cases to senior members in the group when unable to overcome obstacles.
  • Learns from escalated Service Requests and avoids repeated escalations of the same problem type.
  • Create Change Requests (CRs) for the defects/enhancements reported by the customer.
  • Works on the assigned TIBCO products (more than one) and learn all the areas of those products.
  • Learn the technologies required for supporting the TIBCO product.
  • Learn other TIBCO products that are required for better understanding of the TIBCO product that the support engineer is working on.
  • Creates KnowledgeBase articles (FAQ/Solutions) for the Service Requests that have repeat value.
  • May need to work in the early morning shift (4:30 am – 1:30 pm IST) or EMEA shift (12:30 pm – 9:30 pm IST) on a rotation basis.

Desired Skills:

  • Core Java
  • Linux
  • XML
  • Database
  • Windows
  • Ajax
  • Javascript

How To Apply:

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