Tech Mahindra Walkin | Customer Support Representative (Non Voice) | Hyderabad
Tech Mahindra Walkin Drive in Hyderabad For Customer Support Representative (Non Voice) On 10th to 13th July 2023. HSC, Graduates are eligible for this walkin drive. More details regarding Tech Mahindra Hyderabad Walkin Drive is given below.
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Company Name: Tech Mahindra
Job Location: Hyderabad
Job Type: Walkin
Job Category: BPO
Job Position: Customer Support Representative – Non Voice
No.of Openings: 30
Experience: 0 to 4 years
Qualification: HSC, Bachelors Degree
Job Description:
- Tech Mahindra is hiring For Customer Support Representative (Non Voice) – Hyderabad.
- International Non-voice Process.
- 24/7 shift (Graveyard shift included).
- 5 Days work (2 Days rotational off).
- Completely Work from Office.
- Office is in Bahadurpally, Hyderabad.
Eligibility Criteria:
- A Bachelors degree from any stream if a Fresher.
- Minimum HSC with a minimum of 1 year of relevant experience.
- Passionate about customer care.
- Good typing skill.
- Fluent in written and spoken English.
- Able to work well under pressure and under minimum supervision.
- A fast learner who is able to work with set targets.
- Must be time flexible and able to work in a rotational shift system including Public holidays and weekends.
Job Responsibilities:
- Handling customer queries on Web Chat, E-mails and Social Media.
- Educate current and potential customers with product and service information.
- Maintain accurate customer records.
- Identify and escalate priority issues to the Team Leader and Ops Team.
- Actively participate in team meetings.
Key Performance Indicators:
- Handle all queries in a polite, professional manner.
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution.
- Educate customers on services and processes.
- Escalate any issues to the Team Leader.
- Achieve agreed KPIs and Objectives.
- Adhere strictly to shift schedules.
- Adhere to laid down internal policies, procedures and processes.
- Work collaboratively with the team.
Key Skills:
- Chat
- Non Voice
- Customer Service
Walkin Date: 10th to 13th July 2023
Walkin Time: 10.00 AM to 2.00 PM