Tech Mahindra Walkin | Associate Customer Support (Voice Process) | Chennai
Tech Mahindra Walkin Drive in Chennai For Associate Customer Support (Voice Process) On 29th December to 6th January 2024. Graduates and Undergraduates are eligible for this walkin drive. More details regarding Tech Mahindra Chennai Walkin Drive is given below.
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Company Name: Tech Mahindra
Job Location: Chennai
Job Type: Walkin
Job Position: Associate Customer Support (Voice Process)
Experience: Freshers / 1 year
Qualification: Any Graduation, Undergraduation
Job Description:
- Tech Mahindra is hiring for Associate Customer Support -Tamil/Telugu/Malayalam/Hindi – Voice Process.
- Huge Hiring for Customer Support Voice Process.
- Work Location: Chennai, Ambattur.
- Work Mode: Work from Office.
- Working Days: 6 days with 1 day rotational off.
- Cab Details: Candidates would be eligible for a drop in case the shift ends between 10-12PM (15KM radius from the office premises).
- Only male employees would have the late-night log out while all the females will logout by 8-10PM or earlier.
Eligibility Criteria:
- Freshers and 1 year experienced can apply.
- Preferred Candidates: Immediate Joiners and candidates with a Notice Period not more than 10 days.
- Preferred Languages: Tamil & English.
- Excellent communication skills are Mandatory.
Mandatory Qualifications:
- Any Graduation is mandatory.
- Excellent communication skills both verbal and written Mandatory.
- A problem-solving mind-set.
- The ability to multitask.
- Able to work well as an individual and as part of a team.
Job Responsibilities:
- Excellent communication is mandatory.
- Responding to clients via both voice and written communication.
- Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individual’s needs.
- Responding to queries regarding Experian, our products, services, data and client accounts
- Managing multiple client queries at once
- Utilizing workflow tools to manage your own workload.
- Contributing to the achievement of team targets including service levels and quality measures
- Maintain accurate records of customer communication and discussions using the appropriate internal system/s
- Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time.
- Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved.
- Ensure that good client / consumer outcomes are at the Centre of all operational activity and decision making.
- Deliver great clients and consumers service and seek to exceed client / consumer expectations.
Note:
- Mention HR – Priyanka Sharma top of your Resume.
Walkin Date: 29th December to 6th January 2024
Walkin Time: 9.30 AM to 4.00 PM