SAP Hiring Customer Support Associate (0-2 years) in Hyderabad On July 2019
SAP India Freshers and Experienced Job Openings in Hyderabad For Customer Support Associate Position. BE, BTech Graduates are eligible to apply for this job. More details regarding this job is given below.
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Company Name: SAP India
Job Location: Hyderabad
Experience: Freshers/Experienced (0 to 2 years)
Job Category: BPO
Job Position: Customer Support Associate
Qualification: BE, BTech
Eligibility Criteria:
- Bachelor’s degree in Engineering, Technology or related field required.
- 0-2 years of experience.
- Experience in a customer support environment, SaaS experience a plus.
- Experience in web application support, preferably LMS.
- Knowledge of HTML, CSS, SSO, REST-based API integrations is a plus.
- Knowledge of the Salesforce platform is a plus.
- Experience with any of our Connected Apps is a plus; http://www.litmos.com/marketplace/connected-apps/.
- Experience working with a ticket tracking tool such as Zendesk or similar.
- Ability to work well in a fast-paced environment and overcome challenges with minimal guidance.
- Excellent organizational, customer relationship, verbal and written communication skills.
Job Description:
- SAP looking for a Customer Support Engineer to join our team in Hyderabad.
- Customer Support is an integral part of the customer journey and plays a vital role in the success of our business.
- Working across multiple channels, the Customer Support Engineer’s role includes (but is not limited to) resolving questions from customers, partners and consultants on the correct use of features and functionality within the Litmos User Interface.
Job Responsibilities:
- Act as the first point of contact for all Litmos customers, consultants and partners.
- Provide phone and email assistance to customers, consultants and partners on the usage of Litmos products.
- Perform case troubleshooting to diagnose and resolve problems.
- Provide phone assistance to customers who call in for update or escalation on their cases.
- Proactively communicate client status, concerns and issues to appropriate management team.
- Contribute to Litmos Community and knowledge base.
- Update Support case tracking system to provide accurate and current documentation of issues.
- Flexible with regard to working hours – morning, afternoon, night and weekend shifts on a rotational basis.
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