RR Donnelley Walkin Freshers in Chennai As Customer Support Associate On 18th to 21st April 2017
Company Name: RR Donnelley
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Job Location: Chennai
Experience: Freshers/Experienced (0 to 1 year)
Job Type: Walkin
Job Position: Customer Support Associate
Salary: Rs. 1,75,000/- per annum
Qualification: Any Graduation
Year of Passing: 2017 Passouts
Eligibility Criteria:
- Graduates in any discipline.
- Freshers are most welcome (0-1 year of experience).
- Candidates from Call center support background also will be preferred.
- Excellent communication skills.
- Required to work flexible schedule.
- Rotational shifts on monthly basis.
Job Description:
Handle calls, emails, facsimiles & order exceptions. Work primarily entails Order management which in turn involves release processing, handling general inquiries and returns, track & trace, data handling etc. The position requires handling additional responsibilities per the requirement.
- Receive order information from customers and sales representatives and enter details into the order entry tool. Orders can be received via phone, e-mail & facsimile.
- Communicate with Sales/Customers via Fax/Email to collect information or update information.
- Receive return requests, identify reason for return, document appropriately and arrange for return of goods (if applicable).
- Retrieve, compile, sort, verify accuracy and enter data from source document into the database according to prescribed standards.
- Receive customer and sales representative requests for locating orders/invoices.
- Examine and correct exceptions.
- Ensure strict confidentiality of client records.
Documents Required:
- Updated Resume.
- Govt Photo ID Proof.
Walkin Date: 18th to 21st April 2017
Walkin Time: 10.00 AM to 1.00 PM
Walkin Venue:
RR Donnelleym
Floor 6, Prestige Polygon
471 Anna Salai, Nandanam
Chennai – 600018.
Contact Person: Michelle D’Cruz, 91-44-66075101
Company Website: www.rrdonnelley.com