Red Hat Recruitment | Intern | Bangalore
Red Hat Recruitment in Bangalore For Intern Position. BE, BTech Graduates are eligible to apply for this job. More details regarding Red Hat Bangalore Job Openings is given below.
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Company Name: Red Hat
Job Location: Bangalore
Job Category: IT | Software
Job Position: Intern (Remote Exam Support Internship)
Qualification: BE, BTech
Job Description:
- The Red Hat Global Learning Services (GLS) team is looking for an Intern to join our Remote Exam Support team in Bengaluru, India.
- In this role, you will learn about Red Hat’s way of delivering exams.
- You will support customers across the globe in the best-in-class professional manner.
- As an Intern, you will understand the nuances of remote examination set up for candidates who are taking exams from their premises and assist them with their queries and issues.
Eligibility Criteria:
- Full-time student of a bachelor’s degree in engineering or computer science.
- Ability to work on shifts outside standard business hours.
- Excellent written and verbal communication skills in English; language skills in another international language are a big plus.
- Fast typing skills with high accuracy.
- Ability to handle multiple priorities.
- Technical awareness in various operating systems like Windows, Linux, and Mac, terminal commands in Linux and Mac, internet connection nuances, bandwidth, browsers, wired and wireless connections, and VPN, and computer hardware like ports, network adapters, displays, and webcams.
Job Responsibilities:
- Respond to live chats and other modes of support from remote exam candidates.
- Assist examinees with questions related to setting up their hardware, internet, and space for a performance-based, remote examination.
- Monitor pre-exam readiness status of upcoming exams and proactively reach out to examinees for setup assistance.
- Follow up on customer queries with operations, IT, and curriculum teams and training quality managers when needed.
- Manage simultaneous incoming chats, tickets, and calls effectively.
- Identify and assess queries so that your response is in line with the Certification team’s guidance.
- Provide accurate, valid, and appropriate solutions within a reasonable amount of time and follow up to ensure resolution.
- Keep accurate documentation of interactions and contribute toward building process repository.