QuadLabs Hiring Freshers in Gurgaon As Application Support Engineer On October 2017
QuadLabs freshers job openings in Gurgaon for Application Support Engineer position. Any Gradution, MCA freshers are eligible for this role. More details regarding this job is given below.
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Company Name: QuadLabs Technologies Pvt Ltd
Job Location: Gurgaon
Experience: Freshers/Experienced (0 to 1 year)
Job Category: IT-Hardware / Application support / Customer support
Job Position: Application Support Engineer
Qualification: Any Graduation, MCA
Eligibility Criteria:
- Applicant with Programming (Development) background is more preferable.
- Dynamic IT professionals with experience in Hardware Support, Desktop Support, and Technical Support.
- Can answer customer queries raised regarding the product.
- Should have good observation and analyze skills in relation to issues
- Can handle multiple client Queries and shows courtesy even in pressure situation.
- Ready to work in 24×7 rotational Shifts.
Desired Skills:
- Application Support /Technical Support.
- Knowledge of IIS.
- Administrative knowledge of windows 2003 and above.
- Server Management /Hardware Support/IIS.
- Knowledge of SQL server– Database Management – Query execution – Administrative Tasks.
- Functional Area Knowledge: Windows Server, IIS, SQL server, .NET components.
Job Description:
- Provide first line of support to the customer 24×7.
- Answers customer queries raised regarding the product.
- Troubleshoot customer application software issues and follow ups till completion.
- Resolve support issues with a focus on root cause analysis to reduce recurring issues.
- Work closely with the rest of the support team members to resolve issues quickly and efficiently.
- Keep technical skills and product knowledge up to date through self efforts and internal training.
- Maintain high level of customer satisfaction and product quality.
- Understand the issue reported by the customer, analyze and report it in the reporting system.
How To Apply: Apply For This Job.