QuadLabs Hiring Freshers in Gurgaon As Application Support Engineer On October 2017
Company Name: QuadLabs Technologies Pvt Ltd
Job Location: Gurgaon
Experience: Freshers/Experienced (0 to 1 year)
Job Category: IT-Hardware / Application support / Customer support
Job Position: Application Support Engineer
Qualification: Any Graduation, MCA
- Applicant with Programming (Development) background is more preferable.
- Dynamic IT professionals with experience in Hardware Support, Desktop Support, and Technical Support.
- Can answer customer queries raised regarding the product.
- Should have good observation and analyze skills in relation to issues
- Can handle multiple client Queries and shows courtesy even in pressure situation.
- Ready to work in 24×7 rotational Shifts.
- Application Support /Technical Support.
- Knowledge of IIS.
- Administrative knowledge of windows 2003 and above.
- Server Management /Hardware Support/IIS.
- Knowledge of SQL server– Database Management – Query execution – Administrative Tasks.
- Functional Area Knowledge: Windows Server, IIS, SQL server, .NET components.
- Provide first line of support to the customer 24×7.
- Answers customer queries raised regarding the product.
- Troubleshoot customer application software issues and follow ups till completion.
- Resolve support issues with a focus on root cause analysis to reduce recurring issues.
- Work closely with the rest of the support team members to resolve issues quickly and efficiently.
- Keep technical skills and product knowledge up to date through self efforts and internal training.
- Maintain high level of customer satisfaction and product quality.
- Understand the issue reported by the customer, analyze and report it in the reporting system.
How To Apply: Apply For This Job.