Prodapt Freshers Walkin | Technical / Customer Support Chat | Chennai
Prodapt Freshers Walkin Drive in Chennai For Technical/Customer Support Chat On 21st to 23rd November 2023. BA, BCom, BSc, BCA, MCA Graduates are eligible for this walkin drive. More details regarding Prodapt Chennai Freshers Walkin Drive is given below.
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Company Name: Prodapt Solutions
Job Location: Chennai
Job Type: Walkin
Job Position: Technical / Customer Support Chat
No.of Openings: 50+
Experience: Freshers
Qualification: BA, BCom, BSc, BCA, MCA
Job Description:
- Prodapt Solutions Fresher Walk-in Drive – Technical/Customer Support Chat – Chennai.
- Technical Support Representatives are responsible for providing premier support and solutions to customers of Internet service and Secure product line.
- Armed with superior technical knowledge and a passion for customer satisfaction, they provide solutions to customers in a helpful and friendly manner.
- Technical Support Representative will handle incoming questions or concerns from both internal and external customers in support of fiber products.
- The questions or concerns could be received via phone or electronic means, i.e., email, instant messaging, etc. Technical Support Representatives must represent in a manner that earns customer confidence and imparts professionalism by ensuring that every written response, via email or chat has correct spelling, grammar, and punctuation.
- Industry – Telecom: Technical support, Networking support, ISP, Internet Broadband, Fiber, Copper.
Preferred Candidate Profile:
- Only Arts & Science (BA, Bcom, BCA, MCA, BSc) Graduates are eligible.
- BE/B.Tech Not Eligible.
- Excellent Communication, Verbal & Written.
- Excellent typing skills.
- Flexible to work in 24/7 process (Including Night Shift).
- Work from Office (Mandate).
Roles and Responsibilities:
- Prefer customer service knowledge, handling agitated customers.
- Prefer basic knowledge of copper and fiber internet connectivity.
- Must have a minimum basic knowledge of internet application software.
- Must have basic knowledge of a variety of operating systems such all supported Windows Suites and Macintosh OS X and above.
- Must have basic knowledge of computer hardware.
- Prefer phone experience in call center environment.
- Must be flexible to working a variety of hours, as the center is open 24×7.
- Excellent organizational skills.
- Strong communication skills and excellent customer relations skills.
Perks and Benefits:
- Both Way Cab will be provided (Within Limit).
- Night Shift Allowances.
Interview Process:
- Group Discussion.
- Typing Assessment.
- English Assessment.
- Manager Interview.
Note:
- Candidates attended interview in the last 3 months can refrain.
Walkin Date: 21st to 23rd November 2023
Walkin Time: 10.00 AM to 3.00 PM