NTT Global Freshers Recruitment | Service Desk Agent | 2021 Batch | Bangalore
NTT Global Freshers Recruitment in Bangalore For Service Desk Agent Position. BE, BTech, MCA Freshers 2021 Batch are eligible to apply for this job. More details regarding NTT Global Bangalore Freshers Job Openings is given below.
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Company Name: NTT Global
Job Location: Bangalore
Job Category: IT | Software
Job Position: Service Desk Agent
Experience: Freshers
Qualification:
- BE/BTech (Computer Science & Engineering (CSE), Electrical & Electronics Engineering (EEE), Electronics & Communication Engineering (ECE), Information Science/Technology (IS/IT) and MCA.
- 2021 Batch only.
Job Description:
- NTT Global is hiring Freshers who are 2021 pass out for the position of “Service Desk Agent” at Bangalore location.
Eligibility Criteria:
- Minimum 60% marks or equivalent in 10th, 10+2 and BE/BTech/MCA is mandatory.
Job Role:
- Under the service guidance candidates will be designing technical operations for a global delivery center.
- Work as first line support engineer in industry leading network and security technologies.
- Would be working for global clients in a 24×7 mode of operations.
- Investigate first line support calls assigned to them and identify root cause of incidents.
- Objective would be to ensure zero misses in service level agreement conditions.
- Ability to communicate well and to capture all pertinent details when required.
- Work closely with partners and 3rd party vendors where necessary.
- Where necessary, they escalate requests and exceptions to the 2nd line support team.
- NTT would provide required technical and process trainings.
Job Requirement:
- Excellent verbal and written communication skills mandatory and prerequisite.
- Exposure to gathering, validating, and documenting requirements, modelling business processes and identifying opportunities for process improvements; identifying issues, risks and benefits of existing and proposed solutions and outlining business impacts.
- Creating functional specifications for software solutions.
- Possess creative problem-solving skills.
- Should be able work in a multi team and multi-location team environment.
- Any previous training/knowledge/certifications in any of network and security technologies is an added advantage.
How To Apply:
-
Registrations are closed