NTT DATA Recruitment Freshers 2018, 2019 in Bangalore, Noida As Service Desk Associate

NTT DATA Freshers Recruitment in Bangalore and Noida As Service Desk Associate. Any Graduate Freshers 2018, 2019 are eligible to apply for this job. More details regarding NTT DATA Freshers Recruitment 2020 is given below.

Company Name: NTT DATA

Job Location: Bangalore, Noida

Experience: Freshers

Job Category: IT | Software

Job Position: Service Desk Associate

Qualification: Any Graduation

Year of Passing: 2018, 2019 Passouts

Eligibility Criteria:

• Graduates in any discipline (Full Time).
• Excellent communication, comprehension and writing skills.
• Willing to work in rotational shift with 24×7 support window (predominantly night shifts).

Job Description:

• Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software – industry or proprietary.
• Answers questions about installation, operation, configuration, customization, and usage of assigned products.
• Responsible for following defined policies & procedures (e.g verifies warranty entitlement, etc).
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
• Documents problems in the support solution database for diagnostics and solution implementation.

Primary Responsibilities:

• Resolves complex issues forwarded by other team members (e.g. executive technical escalations).
• Solves problems for customers with challenging expectations (often escalated or irate).
• Excels at tolerance for processes and people.
• May coach team members in achievement of metric results.
• Excels at recognizing internal and external customer’s needs and expectations.
• Maintains/builds relationships with other groups that impact the technical aspect for phone support (e.g. tool content teams, product group).
• Participates with leaders to determine focus areas for technical improvements (e.g. establishes targeted mentoring programs, consults on incentives related to technical performance).

Salary:

• Rs. 12,000/- as stipend during training period.
• Rs. 3,00,000/- as salary post successful completion of training.

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