Mphasis Freshers Jobs BangaloreMphasis Freshers Recruitment in Bangalore For Service Desk Position. Any Graduate, Post Graduate Freshers are eligible to apply for this job. More details regarding Mphasis Bangalore Freshers Job Openings is given below.

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Company Name: Mphasis

Job Location: Bangalore

Job Category: BPO

Job Position: ITO Service Desk

No.of Openings: 30

Experience: Freshers

Qualification: Any Gradation, Post Graduation

Job Description:

  • Mphasis is hiring Graduate / PG fresher for the position of Technical Support Associate – Service Desk.
  • To Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs.
  • Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
  • Update users about request status and close request when users are satisfied with solutions.
  • Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups.
  • Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledge base.
  • Work Location: Bangalore (Electronic City / Whitefield).

Eligibility Criteria:

  • Any Graduate Pass out (No Result Awaiting or those who have not got the hard copy of the results).

Desired Skills:

  • Excellent Communication skills (Written & Verbal).
  • Good Analytical, logical and reasoning skills.
  • Computer Fundamentals.
  • Good keyboard skills needs to be able to toggle between many screens with speed and needs to be able to type with speed and accuracy.

Note:

  • Applicants should be willing to work in any of the above-mentioned job locations.
  • Willingness to work in night / Rotational shifts.
  • 5 days working and any 2 consecutive weekly offs.
  • Self-starter with an ability to work in a team environment.

How To Apply:

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