Misys JobsCompany Name: Misys Software Solutions India Pvt Ltd

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Job Location: Bangalore

Experience: Freshers

Job Category: IT | Software – Software Services

Job Position: For Product Support Role

Qualification: MBA (or equivalent) in Finance and/or Banking

Year of Passing: 2015 passouts

Job Responsibilities:

  • Learning the Product in depth (functional).
  • Analyzing functional cases and providing quality resolution in accordance with agreed customer metrics.
  • Having a fair and controlled backlog ensuring outstanding cases are followed through to their logical end.
  • Working as part of a team to resolve client issues affecting the product
  • Engaging with our internal and external customers to resolve issues
  • Engaging with peers in other product groups to resolve issues that span multiple products
  • Identifying potential Professional Services or Product Sales opportunities arising from customer calls.
  • Ensure that these are passed on to the appropriate groups for action in order to drive increased revenue.
  • Conveying customer feedback to management.
  • Striving to improve product and service quality and client satisfaction.
  • Submitting accurate timesheets within prescribed deadlines.
  • Ensuring data capture quality at case and account level in Salesforce
  • Adhering to internal policies and procedures.
  • Respecting and Promote the visions and values of Misys
  • Undertaking any other task assigned by your line manager.
  • Working closely with other functions, underlining the quality issues, sharing constructive customer feedback and suggesting ways for improvement.
  • Providing accurate and complete information to the R&D team, where required, enabling them to fix the software without delay.
  • Maintaining up to date information on problem resolution in Sales force and keep customer and Team Lead up to date on resolution status.
  • Creating new solutions to enhance the Knowledge database ensuring a faster service to the customers in the future.
  • Documenting known issues and solutions and ensure adequate internal communication of problem resolutions.

Required Skills:

  • Knowledge of Treasury & Capital Markets and Derivatives Domain will be an advantage
  • Should have a basic knowledge of foreign exchange and derivative banking operations
  • Should have a basic understanding of accounting concepts
  • Should be very good at analytical and problem solving skills.
  • Any certifications will be a plus.
  • Mandatory Soft Skills: The role reports into the Team Lead in Bangalore.

How To Apply:

  • Interested candidates send your resume to jyothi.gnair@misys.com (0r) Apply For This Job.