Misys Hiring MBA Freshers 2015 in Bangalore For Product Support Role On April 2016
Company Name: Misys Software Solutions India Pvt Ltd
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Job Location: Bangalore
Experience: Freshers
Job Category: IT | Software – Software Services
Job Position: For Product Support Role
Qualification: MBA (or equivalent) in Finance and/or Banking
Year of Passing: 2015 passouts
Job Responsibilities:
- Learning the Product in depth (functional).
- Analyzing functional cases and providing quality resolution in accordance with agreed customer metrics.
- Having a fair and controlled backlog ensuring outstanding cases are followed through to their logical end.
- Working as part of a team to resolve client issues affecting the product
- Engaging with our internal and external customers to resolve issues
- Engaging with peers in other product groups to resolve issues that span multiple products
- Identifying potential Professional Services or Product Sales opportunities arising from customer calls.
- Ensure that these are passed on to the appropriate groups for action in order to drive increased revenue.
- Conveying customer feedback to management.
- Striving to improve product and service quality and client satisfaction.
- Submitting accurate timesheets within prescribed deadlines.
- Ensuring data capture quality at case and account level in Salesforce
- Adhering to internal policies and procedures.
- Respecting and Promote the visions and values of Misys
- Undertaking any other task assigned by your line manager.
- Working closely with other functions, underlining the quality issues, sharing constructive customer feedback and suggesting ways for improvement.
- Providing accurate and complete information to the R&D team, where required, enabling them to fix the software without delay.
- Maintaining up to date information on problem resolution in Sales force and keep customer and Team Lead up to date on resolution status.
- Creating new solutions to enhance the Knowledge database ensuring a faster service to the customers in the future.
- Documenting known issues and solutions and ensure adequate internal communication of problem resolutions.
Required Skills:
- Knowledge of Treasury & Capital Markets and Derivatives Domain will be an advantage
- Should have a basic knowledge of foreign exchange and derivative banking operations
- Should have a basic understanding of accounting concepts
- Should be very good at analytical and problem solving skills.
- Any certifications will be a plus.
- Mandatory Soft Skills: The role reports into the Team Lead in Bangalore.
How To Apply:
- Interested candidates send your resume to jyothi.gnair@misys.com (0r) Apply For This Job.