Kyndryl Recruitment | Customer Service Representative (Technical Support) | Gurgaon
Kyndryl Freshers and Experienced Recruitment in Gurgaon For Customer Service Representative (Technical Support). Graduates and Post Graduates are eligible to apply for this job. More details regarding Kyndryl Gurgaon Job Openings is given below.
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Company Name: Kyndryl
Job Location: Gurgaon
Job Position: Customer Service Representative (Technical Support)
Experience: Freshers / 0 to 1 year
Qualification: Graduation, Post Graduation
Job Description:
- Proficient to ensure customer issues are resolved in the most timely and effective manner possible.
- Freshers are also considered.
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Experience to utilize available time efficiently to achieve effective and efficient results.
- Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
- Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
- Ability to identify basic hardware parts and aware of basic hardware concepts.
- Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.
- Questioning skills /probing skills, as relevant to the issue and level of the caller.
- Find opportunity and implement process improvements.
- Ability to empathize and work with customers in real-time to resolve issues.
- Willing to work in Night Shifts / Rotational Shifts.
Who You Are:
- You’re good at what you do and possess the required experience to prove it.
- However, equally as important – you have a growth mindset; keen to drive your own personal and professional development.
- You are customer-focused – someone who prioritizes customer success in their work.
- And finally, you’re open and border less – naturally inclusive in how you work with others.
Required Skills and Experience:
- 0 – 1 year of experience.
- Knowledge of Windows.
- Support help desk knowledge.
- Troubleshooting and problem-solving skills.
- Customer support knowledge.
- Active listener with flexibility to modify approach and adapt to customer needs.