Infosys Walkin Freshers in Hyderabad For Voice Process On 26th May 2018
Infosys BPM freshers and experienced walkin drive in Hyderabad for Customer Service Representative Position (Voice Process) on 26th May 2018. Any Graduate, Post Graduate candidates are eligible for this walkin drive. More details regarding Infosys Walkin Drive is given below.
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Company Name: Infosys BPM Limited
Walkin Location: Hyderabad
Job Location: Banaglore
Experience: Freshers/Experienced (0 to 3 years)
Job Category: BPO
Job Position: Customer Service Representative (CSR) – International Voice Process
Salary: Rs. 50,000 – 2,50,000/- per annum
Qualification: Any Graduation, Any Post Graduation
Eligibility Criteria:
- 0 – 3 years experience.
- Preference would be given to 2018 Batch graduates (awaiting results), with no active backlogs in previous semesters, the candidates need to possess all the documents.
- Willing to work for International Voice Process.
- Excellent communications skills (Written and spoken).
- Strong written and verbal communication skills
- Good PC skills.
- Good customer convincing skills.
- Strong analytical skills.
- Excellent time management skills.
- Problem solving and working through ambiguous situations.
- Attention to detail and accuracy.
- Exceptional customer service skills.
- Willing to Work in 24/7 shifts.
Job Description:
- The Universal Agent is responsible for customers related queries.
- Provide basic Customer service.
- Universal Agent is also responsible for providing first class support for non-technical inquiries and escalations coming from business customers.
- Shifts: 24 / 7 rotational shift.
Job Responsibilities:
- Receive and resolve inbound customer support queries via a phone queue or web tickets.
- Handle and resolve customer queries via inbound phone calls, emails or web chat.
- Provide support on non-technical inquiries
- Maintain awareness of competitive activity and opportunities for product development
- Utilize other the customer service skills efficiently.
- Must meet or exceed individual performance goals and metrics focused on providing customer support.
- Research and resolve customer inquiries for the various products and services .
- Effectively articulate necessary customer and non-technical information to customers in a simple and concise manner.
- Support tasks include interpreting contractual obligations, invoices, process adherence, customer migrations, and site administration functions.
Documents Required:
- Updated Resume (Please mention DS-Bhavana on top of your resume).
- Govt Photo ID Proof.
Note:
- Candidates good in communication and willing to work in voice process are eligible.
- The candidates should be okay to relocate to Bangalore.
How To Apply: Apply For This Job.
Walkin Date: 26th May 2018
Walkin Time: 10.00 AM to 2.00 PM
Walkin Venue:
Infosys BPM Ltd,
Survey No:210, Manikonda Village,
Rajendranagar Mandal,
Lingampally, Rangareddy District,
Hyderabad 500019
Contact Person: Avinash Kumar
Company Website: www.infosysbpm.com.