Infosys Walkins BangaloreInfosys BPM freshers and experienced walkin drive in Bangalore for Customer Service Representative Position on 26th May 2018. Any Graduate, Post Graduate candidates are eligible for this walkin drive. More details regarding Infosys Walkin Drive is given below.

Company Name: Infosys BPM Limited

Job Location: Banaglore

Experience: Freshers/Experienced (0 to 3 years)

Job Type: Walkin

Job Category: BPO

Job Position: Customer Service Representative (CSR) – International Voice Process

Salary: Rs. 50,000 – 2,50,000/- per annum

Qualification: Any Graduation, Post Graduation

Eligibility Criteria:

  •  0 – 3 years experience.
  • Freshers 2018 batch with no active backlogs are eligible.
  • Willing to work for International Voice Process.
  • Excellent communications skills (Written and spoken).
  • Strong written and verbal communication skills
  • Good PC skills.
  • Good customer convincing skills.
  • Strong analytical skills.
  • Excellent time management skills.
  • Problem solving and working through ambiguous situations.
  • Attention to detail and accuracy.
  • Exceptional customer service skills.
  • Willing to Work in 24/7 shifts.

Job Description:

  • The Universal Agent is responsible for customers related queries.
  • Provide basic Customer service.
  • Universal Agent is also responsible for providing first class support for non-technical inquiries and escalations coming from business customers.
  • Shifts: 24 / 7 rotational shift.

Job Responsibilities:

  • Receive and resolve inbound customer support queries via a phone queue or web tickets.
  • Handle and resolve customer queries via inbound phone calls, emails or web chat.
  • Provide support on non-technical inquiries
  • Maintain awareness of competitive activity and opportunities for product development
  • Utilize other the customer service skills efficiently.
  • Must meet or exceed individual performance goals and metrics focused on providing customer support.
  • Research and resolve customer inquiries for the various products and services .
  • Effectively articulate necessary customer and non-technical information to customers in a simple and concise manner.
  • Support tasks include interpreting contractual obligations, invoices, process adherence, customer migrations, and site administration functions.

Documents Required:

  • Updated Resume (Please mention DS-Bhavana on top of your resume).
  • Govt Photo ID Proof.

Note:

  • Candidates good in communication and willing to work in voice process can apply.

How To Apply:

  • Kindly send in your resume to bhavana.c@infosys.com, to register your Profile (Or) Apply For This Job.

Walkin Date: 26th May 2018

Walkin Time: 10.00 AM

Walkin Venue:

Infosys BPM Ltd,
Salarpuria Info Zone,
Infosys BPM LTD,
E-city Phase 1,
Bangalore – 560100.

Contact Person: Ramya

Company Website: www.infosysbpm.com.

Join Bangalore Freshers Jobs Facebook Group

Freshersjobs24 FB page