Infosys Recruitment | Associate (0-5 years) | Bangalore
Infosys BPM Recruitment in Bangalore For Associate Position. Any Graduates are eligible to apply for this job. More details regarding Infosys Bangalore Job Openings is given below.
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Company Name: Infosys BPM Ltd
Job Location: Bangalore
Experience: 0 to 5 years
Job Category: BPO
Job Position: Associate (International Voice Process)
Qualification: Any Graduation
Eligibility Criteria:
- Any Graduate with no backlogs
Job Description:
- Infosys BPM Ltd Hiring for International Voice Process, Bangalore.
- Manage large amounts of incoming and outgoing calls
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications. - Follow up to ensure that appropriate actions were taken on customers’ requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Should be ok to work in 24X7 environment and night shifts.
- Should be ready to work in a target oriented portfolio
- Shifts: Flexible for 24/7 shifts.
Desired Skills:
- Proven customer support experience or experience as a client service representative.
- Excellent communications skills.
- Ability to listen and active problem solving skills.
- Good interpersonal skills.
- Ability to handle pressure.
- Ability to multi-task, prioritize, and manage time effectively.
Note:
- As a precautionary measure for COVID-19, We encourage you to attend interview through Telephonic / Skype / Webex VC.
- Along with CV, kindly share your contact details, Skype ID and availability for interview.
How To Apply:
- Subscribe Here (Check Your Email To Activate Confirmation Link).
- Apply For This Job.