Infinite Computer Solutions Freshers Recruitment | BPO Associate | Vizag

Infinite Computer Solutions Freshers Recruitment in Vizag For BPO Associate Position. Graduates and Post Graduates of 2026 Batch are eligible to apply for this job. More details regarding Infinite Computer Solutions Vizag Freshers Job Openings is given below.

Company Name: Infinite Computer Solutions

Job Location: Vizag

Job Position: BPO Associate

Experience: Freshers (0 to 1 year)

Qualification: Graduation, Post Graduation

Year of Passing: 2026 Passouts

Job Description:

• Infinite Computer Solutions is hiring for BPO Associate.
• Joining Timeline: January – December 2026.
• Weekly 2 rotational days off.
• Rotational night shifts applicable.
• Work Location: Visakhapatnam (Vizag).

Job Summary:

• We are looking for an enthusiastic Customer Support Associate to handle customer queries, resolve basic issues, and ensure positive customer experience.
• Freshers with strong communication skills and a willingness to learn are encouraged to apply.

Eligibility Criteria:

• Any Degree Accepted (Arts & Science only – BA/BCom/BBA/BSc/MA/MCom/Equivalent).
• 2026 Pass-Out Batch.
• Minimum 50% in 10th, 12th, and UG
• BE/BTech/MCA not eligible for this role.

Compensation Structure:

• CTC 3.6 LPA.
• Internship/Training: 3 months, Stipend: 12,000 per month
•  2-year Bond, 2 L penalty for early exit.

Interview Process (2 Day Event):

• Stage 1: Online Assignment.
• Stage 2: Just-A-Minute (JAM) Online.
• Stage 3: Group Discussion (On Campus).
• Stage 4: Personal Interview (On Campus).

Skills Required:

• Excellent verbal and written English.
• Strong listening and customer-handling skills.
• Ability to multitask and stay calm under pressure.
• Basic computer & internet knowledge.
• Positive, customer-first attitude.

Competencies:

• Timely task delivery.
• Quality-focused work.
• Problem-solving mindset.
• Customer-centric behavior.

Responsibilities:

• Customer Interaction: Handle inbound/outbound calls, chats, and emails; Provide clear and accurate product/service information; Maintain polite, professional communication.
• Issue Resolution: Understand customer issues and offer quick solutions; Follow basic troubleshooting guidelines; Escalate complex cases appropriately.
• Product & Process Knowledge: Learn product features and service offerings; Stay updated on process changes; Use CRM tools to log and manage interactions.
• Customer Experience: Listen actively and respond with empathy; Personalize responses based on customer needs; Aim for first-contact resolution.
• Documentation & Compliance: Maintain accurate conversation records; Follow data security and company policies; Meet SLAs and response timelines.
• Quality & Performance: Participate in coaching, audits, and feedback sessions; Improve communication and problem-solving; Meet KPIs like CSAT, AHT, and productivity.
• Learning & Collaboration: Attend training for product and communication skills; Coordinate with Quality, Escalation & Tech teams; Contribute to FAQs and knowledge resources.

How To Apply:

• Apply For This Job

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